Privacy Policy

Data Controller Information

This privacy policy explains how biohubtrixae d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. As the data controller, we are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller: biohubtrixae d.o.o.
Address: Branimirova ulica 82, 10394 Zagreb, Croatia
Registration Number: 142596387
Contact: privacy@biohubtrixae.top

Data Collection

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us, as well as information that is automatically collected when you visit our website. Our data collection practices are designed to provide you with our services whilst respecting your privacy rights.

Information You Provide

When you contact us, request information about our services, or subscribe to our newsletter, we may collect the following personal data:

• Name and contact details (email address, phone number)
• Organisation or institution information
• Professional role and responsibilities
• Communication preferences
• Any information you include in messages to us

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the personal data we collect for specific, legitimate purposes related to providing our services and improving your experience. The use of your data is always based on a lawful basis under GDPR, such as your consent, our legitimate interests, or the performance of a contract.

Primary Uses

We use your information to:

• Respond to your enquiries and provide customer support
• Deliver our learning platform conversion analytics services
• Send you information about our services that may be of interest
• Improve our website functionality and user experience
• Comply with legal obligations and protect our rights

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services, industry insights, and relevant updates. You can opt out of these communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who help us operate our website and deliver our services
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments to ensure the ongoing security of your information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Contact information is typically retained for up to three years after your last interaction with us, unless you request earlier deletion or we have a legal obligation to retain it longer.

Your Rights

Under the GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@biohubtrixae.top or +385 18326172. We will respond to your request within one month and may ask you to verify your identity before processing your request.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy, how we handle your personal data, or wish to exercise your rights, please contact us:

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Croatia, this is the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka).